Privacy Policy
What we collect from cranstonbicycle.com and WhatsApp, what we do with it, and what you can ask us to do about it.
On this page · 11 sections
Who we are
CRANSTON designs and manufactures tri-fold folding bikes from 14 to 20 inches, and sells them to distributors, bike shops and riders worldwide. This policy covers what happens to personal information on cranstonbicycle.com and in the conversations that come out of it.
Legal entity If you need the registered legal entity details behind this site — for customs, invoicing or a warranty claim — message us on WhatsApp and we will send them to you.
What we collect
What you send us Your name, contact details and whatever you tell us — usually on WhatsApp, or in a form on this site. If you are asking for a quote, that normally includes the models, quantities and destination you are interested in.
Order information Models and quantities ordered, shipping address, and the correspondence around production and delivery.
Technical information Standard server logs and platform analytics that our shop runs on.
How we use it
To answer you To reply to your enquiry and prepare a quote — that is the main reason we hold anything.
To fulfil an order To build, inspect, ship and track your bikes, and to handle warranty or damage claims afterwards.
To keep records For as long as tax, consumer and trade law requires us to.
WhatsApp and other platforms
Your conversation lives with them too If you message us on WhatsApp, Meta processes that conversation under its own privacy policy. We can see what you send; we cannot change how WhatsApp itself handles it.
Our shop platform This store runs on Shopline, which hosts the pages, the checkout and the order records.
What we do not do
We do not sell your information We do not sell, rent or trade your personal information, and we do not add you to a marketing list without asking first.
Who else sees it
Only who is needed Logistics partners, to deliver your order. Payment providers, to take a deposit or a balance. Our own staff, to answer you. Nobody else, unless the law requires it.
How long we keep it
As long as we have to Enquiries are kept while they are still useful; order records are kept for the period that tax and consumer law in the relevant market requires.
Your choices
Just ask You can ask us to show you what we hold, correct it, delete it, or stop contacting you. Message us on WhatsApp and we will action it.
Children
Bikes yes, accounts no Some of our smaller models suit younger riders, but this website is not directed at children and we do not knowingly collect information from them.
Cross-border
Where your data goes We are based in China and we ship worldwide, so information may be processed outside your own country. We only share it for the purposes set out above.
Changes to this policy
Posted here If we change this policy, the updated version appears on this page with a new date.
Still have a question?
Tell us the models, quantities and destination you have in mind, and we will reply on WhatsApp within one working day.